Returns and Refunds

Thanks for your purchase with us. In the event that you are not completely satisfied with your order, you have 30 days to return the goods to the following address:

Cedar Trading International Ltd
Cedar Unit , Greenhills Estate,Tilford Road
Farnham, Surrey
GU10 2DZ

Please do contact us first to advise that you wish to return an item.

Please keep in mind that any item sent for a full refund must be delivered unused or unworn and in the same condition as you received it, with the tags still on the product and the full undamaged retail packaging.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time, loss or damage of a returned package, so we recommend using tracking numbers and insurance to ensure your package is returned to us.

Any refunds due will be processed as quickly as possible and in any case within 14 days of receipt of the item.

Any refunds due will be made to the card or payment provider they were originally taken from.

Damaged items

In the event an item is received broken or damaged,please contact us and you will be given a full refund or we’re happy to exchange the item (where available).

Refunds or replacements (where available) will be processed within 7 working days and refunds will be made to the same card or payment provider as the original payment.

 

Contact Us

If you need to talk to someone about your return or refund, we’re here to help.

Feel free to email or call on 01252 790636 or sales@cedartrading.com